RETURN & REFUND POLICY

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at:
📩 support@evoxfit.shop

Returns should be sent to the following address:
46 B, route de Chaumet les Violettes
17100 Fontcouverte, France

If your return is accepted, we will send you a return label along with instructions on how and where to send your package.

⚠️ Items returned without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g. food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (e.g. beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about a specific item.

⚠️ We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at:
📩 support@evoxfit.shop